Tote Bag

Returns Policy

At Ornalist, all products are made to order and customized according to customer specifications. Therefore, all sales are final, and we do not accept returns, exchanges, or refunds unless the product has a verified manufacturing defect, production error, or customization mistake caused by Ornalist.

Exceptions – Defective or Incorrect Products

If you receive a product with a manufacturing defect, incorrect customization, or an item that does not match your confirmed order due to an error by Ornalist, please contact us at info@ornalist.com within 7 days of delivery, providing your order number, a description of the issue, and clear photographs.

Once the issue is reviewed and verified, Ornalist will, at its discretion, offer a replacement or refund at no additional cost. If a return is required due to our error, Ornalist will cover the return shipping costs.

- Non-Refundable Conditions

- We do not accept returns, exchanges, or refunds for:

- Changes of mind or customer preferences.

- Incorrect sizes, colors, designs, or personalization details selected or approved by the customer.

- Customer-provided artwork, spelling, or design errors.

- Minor variations in color, placement, or appearance within normal production tolerances.

- Products that have been used, washed, altered, or damaged after delivery.

### Custom Embroidery Disclaimer

Due to the nature and technical limitations of embroidery, digital artwork and submitted designs cannot be reproduced exactly in thread. Differences in **colors, shades, gradients, color transitions, fine details, resolution, and overall appearance** are inherent to the embroidery process. Certain design elements may require simplification or adjustment during digitization to ensure proper stitching and production quality.

By placing an embroidery order, the customer acknowledges and accepts these inherent variations.** Such differences are not considered manufacturing defects and do not qualify for returns, replacements, or refunds unless an actual production error occurs. This disclaimer does not affect rights provided by applicable law.

Refund Processing

Approved refunds will be issued to the original payment method within 3–5 business days after approval. Additional processing time may be required by your bank or payment provider.

Ornalist reserves the right to review and verify all claims before approving a refund or replacement.

This policy does not limit any rights or remedies available under applicable consumer protection laws.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.