Returns & Order Issues

Return & Refund Policy

All Ornalist products are made to order and customized specifically for each customer. All sales are final. We do not accept returns, exchanges, or refunds unless the product has a verified manufacturing defect.

Returns are not accepted for incorrect size selections, changes of mind, or errors in customer-provided designs, logos, text, or approved artwork.

To report a manufacturing defect, email info@ornalist.com within 7 days of delivery, including your order number, a description of the issue, and clear photographs. Upon verification, Ornalist will provide a replacement or refund and cover any required return shipping.

Do not return products without prior written authorization. This policy does not limit any rights required by applicable law.

ORNALIST - TERMS AND CONDITIONS OF SALE

Effective October 13, 2026. By placing an order, the customer agrees to these Terms and Ornalist return, refund, and production policies, subject to mandatory applicable law.

1. Custom Orders and Final Sales

Ornalist manufactures and decorates made-to-order apparel and promotional goods. All customized orders are final. No returns, exchanges, cancellations, or refunds for changes of mind or customer errors, except verified Ornalist defects, production or fulfillment mistakes, or as required by law.

2. Order Accuracy

Customers must verify products, sizes, colors, quantities, names, spelling, artwork, decoration type and location, shipping addresses, and all specifications. Ornalist may rely on information submitted or approved by the customer. Changes require our acceptance and may incur charges.

3. Artwork and Intellectual Property

Customers represent that they own or have permission to reproduce all supplied logos, graphics, photographs, trademarks, and designs. They authorize Ornalist to use and adapt them for production and accept responsibility for third-party rights claims arising from customer-supplied materials. To the extent lawful, they will indemnify Ornalist for resulting claims and reasonable legal costs, except to the extent caused by Ornalist wrongdoing. Ornalist may reject infringing or unlawful requests.

4. Embroidery Limitations

Embroidery is thread-based and cannot match digital artwork exactly. Digitization may change or simplify colors, tones, gradients, transitions, shadows, tiny text, fine details, resolution, sharpness, dimensions, stitch density, placement, and texture. Normal technical variations are not defects. Exact replication is not guaranteed. Actual errors and mandatory legal remedies remain covered.

5. DTF and Printing Limitations

Printed colors, vibrancy, opacity, texture, detail, and placement can vary from on-screen mockups because of ink, transfer, fabric, equipment, and display differences. Exact color matching is not guaranteed without prior written agreement. Normal tolerances are not defects.

6. Mockups and Proof Approval

Digital previews are approximate, not exact representations of finished items. Customers must inspect names, designs, spelling, placement, and specifications. Once approved, production may proceed. Later changes may be impossible or cost extra. Ornalist remains responsible for errors materially departing from approved specifications.

7. Garment Sizing and Materials

Sizes, fit, dyes, textures, shrinkage, and fabric properties vary by brand, batch, and supplier. Manufacturer charts are guides. Customers select their own sizes. Normal garment tolerances and damage from improper care are not manufacturing defects. Applicable rights for defective goods remain.

8. Order Acceptance

An automated order confirmation does not necessarily mean acceptance. Ornalist may verify payment, rights, inventory, specifications, feasibility, and capacity. Orders may be refused or canceled for fraud, infringement, obvious pricing errors, shortages, or infeasibility. Payments for undelivered canceled items will be refunded as required by law.

9. Changes and Cancellations

Contact Ornalist immediately about changes. Once artwork preparation, sourcing, or manufacturing begins, cancellation may not be available. Authorized preproduction cancellation may be subject to disclosed and lawful incurred expenses. Statutory shipping-delay and cancellation rights remain.

10. Prices, Payment and Taxes

Prices are in USD unless stated otherwise. Customization, digitization, rush work, freight, and special handling may cost extra when disclosed and accepted. Taxes and shipping charges are shown at checkout or in the accepted quote. Obvious pricing errors may be corrected before acceptance; customers may reject a revised price and receive a refund for an unaccepted paid order.

11. Production and Shipping

Production and delivery dates are estimates unless expressly guaranteed in writing. Carriers, supply shortages, weather, and incorrect addresses may cause delays. Ornalist will comply with applicable shipment-delay notice, consent, cancellation, and refund rules. Customers must provide deliverable addresses; extra costs from their errors may apply where lawful.

12. Returns, Defects and Refunds

No returns or refunds for customer-selected size or color, spelling, approved art, normal embroidery or DTF variations, ordinary production tolerances, change of mind, or improper care. Report defects or wrong items to info@ornalist.com preferably within 7 days of delivery with order number, details, and photos. This request does not waive statutory rights. Verified Ornalist errors will be addressed by an appropriate repair, replacement, or refund as legally required, including reasonable return postage if necessary. Approved refunds are generally initiated in 3-5 business days.

13. Customer-Supplied Goods

Decoration of customer-supplied garments carries risk of marking, heat damage, stretching, shrinkage, or incompatibility. Customers must disclose material limitations. Ornalist may decline unsuitable items and is not responsible for loss attributable solely to inherent material defects where reasonable care was taken. Liability for our negligence is not excluded.

14. Commercial and Bulk Orders

Organizations ordering in bulk must verify consolidated quantities, names, sizes, artwork, and delivery requirements. Special color matching, placement, samples, packaging, or fixed deadlines apply only when accepted in writing. The person ordering warrants authority to bind the purchasing organization.

15. Stock and Substitutions

Stock may change. Ornalist will obtain customer approval for material brand, style, size, color, quality, or price substitutions. If acceptable substitution is unavailable, affected products will be canceled and refunded as required.

16. Digitization and Production Files

Ornalist-created machine stitch files, digitization, and production settings remain Ornalist production materials unless separate written terms provide otherwise. Buying finished goods does not transfer those files. Customers retain rights to their original supplied artwork.

17. Product Images and Listings

Photographs, renderings, descriptions, and colors are prepared with reasonable care but may differ from physical goods. Ornalist may fix typographical mistakes and listing errors. This clause does not permit misleading descriptions or override agreed specifications.

18. Communications

Customers must provide working contact details and review approval requests, fulfillment updates, and other transactional notices. Late responses may delay production, subject to law. Agreeing to these Terms does not itself authorize marketing messages where separate consent is required.

19. Fraud and Prohibited Content

Ornalist may refuse suspicious payments, impersonation, illegal content, unauthorized logos, counterfeit branding, and abusive orders; reasonable verification may be requested. Any refunds will follow applicable law.

20. Product Care

Follow product care instructions. Excessive heat, bleach, chemicals, abrasive washing, and improper ironing may damage decoration. Normal wear or damage due to misuse or improper care is not a production defect.

21. Warranty Disclaimer

Ornalist does not promise identical duplication of digital images or screen colors. Warranties are excluded or limited only to the extent legally permitted. Nothing removes non-waivable consumer warranties or remedies.

22. Liability Limits

To the extent lawful, Ornalist is not liable for indirect or consequential losses, including lost profits or missed events. Contract liability for an affected order is generally limited to sums paid for affected goods or services where enforceable. These limits do not apply to fraud, intentional misconduct, or liability that cannot legally be limited.

23. Third-Party Services

Ornalist may engage suppliers, decorators, shipping companies, and payment processors. Their normal specifications and tolerances may apply. Ornalist remains responsible for obligations imposed on it as the seller.

24. Disputes and Texas Law

Texas law governs unless mandatory consumer protections require otherwise. Customers are encouraged to first contact info@ornalist.com to seek resolution. Where lawful, disputes may be brought in competent Texas courts, subject to applicable jurisdiction and venue protections. Regulatory complaints and statutory remedies remain available.

25. Privacy

Personal data is handled for ordering, production, payment, shipment, and support in accordance with applicable law and the separate Ornalist Privacy Policy.

26. Reviews

Nothing in these Terms prevents truthful customer reviews or lawful consumer feedback. Use of reviews is subject to applicable laws and permissions.

27. Force Majeure

Ornalist is not responsible for delays beyond reasonable control, such as disasters, severe weather, transportation disruptions, government action, or major supply failures, except for obligations that law does not permit us to exclude, including applicable shipping and refund duties.

28. Updates

Terms may be updated online. The version accepted for an order governs it unless otherwise agreed or required by law. Changes do not retroactively take away accrued rights.

29. Entire Agreement and Severability

These Terms, applicable product descriptions, approved quotes, written specifications, and incorporated policies govern each order. More specific accepted written terms control conflicts. Invalid clauses are severable. Non-enforcement once does not waive later enforcement.

30. Contact

Ornalist - www.ornalist.com - info@ornalist.com - Houston, Texas, United States. Formal legal notices should use the registered legal entity name and designated mailing address in Ornalist official contact information.

Customer Acknowledgment

By ordering, the customer confirms they checked their order and artwork, have reproduction rights, understand inherent embroidery and printing variations, and accept the final-sale policy subject to applicable law.

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