Last updated: August 7, 2026
Ornalist operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Ornalist is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
We may collect personal information from the following sources:
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
Please note that we may transfer, store and process your personal information outside the country you live in.
If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at james.maven@nevvera.com or contact us at 13003 Southwest Freeway, Stafford, Texas, 77477, United States.
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Effective October 13, 2026. By placing an order, the customer agrees to these Terms and Ornalist return, refund, and production policies, subject to mandatory applicable law.
Ornalist manufactures and decorates made-to-order apparel and promotional goods. All customized orders are final. No returns, exchanges, cancellations, or refunds for changes of mind or customer errors, except verified Ornalist defects, production or fulfillment mistakes, or as required by law.
Customers must verify products, sizes, colors, quantities, names, spelling, artwork, decoration type and location, shipping addresses, and all specifications. Ornalist may rely on information submitted or approved by the customer. Changes require our acceptance and may incur charges.
Customers represent that they own or have permission to reproduce all supplied logos, graphics, photographs, trademarks, and designs. They authorize Ornalist to use and adapt them for production and accept responsibility for third-party rights claims arising from customer-supplied materials. To the extent lawful, they will indemnify Ornalist for resulting claims and reasonable legal costs, except to the extent caused by Ornalist wrongdoing. Ornalist may reject infringing or unlawful requests.
Embroidery is thread-based and cannot match digital artwork exactly. Digitization may change or simplify colors, tones, gradients, transitions, shadows, tiny text, fine details, resolution, sharpness, dimensions, stitch density, placement, and texture. Normal technical variations are not defects. Exact replication is not guaranteed. Actual errors and mandatory legal remedies remain covered.
Printed colors, vibrancy, opacity, texture, detail, and placement can vary from on-screen mockups because of ink, transfer, fabric, equipment, and display differences. Exact color matching is not guaranteed without prior written agreement. Normal tolerances are not defects.
Digital previews are approximate, not exact representations of finished items. Customers must inspect names, designs, spelling, placement, and specifications. Once approved, production may proceed. Later changes may be impossible or cost extra. Ornalist remains responsible for errors materially departing from approved specifications.
Sizes, fit, dyes, textures, shrinkage, and fabric properties vary by brand, batch, and supplier. Manufacturer charts are guides. Customers select their own sizes. Normal garment tolerances and damage from improper care are not manufacturing defects. Applicable rights for defective goods remain.
An automated order confirmation does not necessarily mean acceptance. Ornalist may verify payment, rights, inventory, specifications, feasibility, and capacity. Orders may be refused or canceled for fraud, infringement, obvious pricing errors, shortages, or infeasibility. Payments for undelivered canceled items will be refunded as required by law.
Contact Ornalist immediately about changes. Once artwork preparation, sourcing, or manufacturing begins, cancellation may not be available. Authorized preproduction cancellation may be subject to disclosed and lawful incurred expenses. Statutory shipping-delay and cancellation rights remain.
Prices are in USD unless stated otherwise. Customization, digitization, rush work, freight, and special handling may cost extra when disclosed and accepted. Taxes and shipping charges are shown at checkout or in the accepted quote. Obvious pricing errors may be corrected before acceptance; customers may reject a revised price and receive a refund for an unaccepted paid order.
Production and delivery dates are estimates unless expressly guaranteed in writing. Carriers, supply shortages, weather, and incorrect addresses may cause delays. Ornalist will comply with applicable shipment-delay notice, consent, cancellation, and refund rules. Customers must provide deliverable addresses; extra costs from their errors may apply where lawful.
No returns or refunds for customer-selected size or color, spelling, approved art, normal embroidery or DTF variations, ordinary production tolerances, change of mind, or improper care. Report defects or wrong items to info@ornalist.com preferably within 7 days of delivery with order number, details, and photos. This request does not waive statutory rights. Verified Ornalist errors will be addressed by an appropriate repair, replacement, or refund as legally required, including reasonable return postage if necessary. Approved refunds are generally initiated in 3-5 business days.
Decoration of customer-supplied garments carries risk of marking, heat damage, stretching, shrinkage, or incompatibility. Customers must disclose material limitations. Ornalist may decline unsuitable items and is not responsible for loss attributable solely to inherent material defects where reasonable care was taken. Liability for our negligence is not excluded.
Organizations ordering in bulk must verify consolidated quantities, names, sizes, artwork, and delivery requirements. Special color matching, placement, samples, packaging, or fixed deadlines apply only when accepted in writing. The person ordering warrants authority to bind the purchasing organization.
Stock may change. Ornalist will obtain customer approval for material brand, style, size, color, quality, or price substitutions. If acceptable substitution is unavailable, affected products will be canceled and refunded as required.
Ornalist-created machine stitch files, digitization, and production settings remain Ornalist production materials unless separate written terms provide otherwise. Buying finished goods does not transfer those files. Customers retain rights to their original supplied artwork.
Photographs, renderings, descriptions, and colors are prepared with reasonable care but may differ from physical goods. Ornalist may fix typographical mistakes and listing errors. This clause does not permit misleading descriptions or override agreed specifications.
Customers must provide working contact details and review approval requests, fulfillment updates, and other transactional notices. Late responses may delay production, subject to law. Agreeing to these Terms does not itself authorize marketing messages where separate consent is required.
Ornalist may refuse suspicious payments, impersonation, illegal content, unauthorized logos, counterfeit branding, and abusive orders; reasonable verification may be requested. Any refunds will follow applicable law.
Follow product care instructions. Excessive heat, bleach, chemicals, abrasive washing, and improper ironing may damage decoration. Normal wear or damage due to misuse or improper care is not a production defect.
Ornalist does not promise identical duplication of digital images or screen colors. Warranties are excluded or limited only to the extent legally permitted. Nothing removes non-waivable consumer warranties or remedies.
To the extent lawful, Ornalist is not liable for indirect or consequential losses, including lost profits or missed events. Contract liability for an affected order is generally limited to sums paid for affected goods or services where enforceable. These limits do not apply to fraud, intentional misconduct, or liability that cannot legally be limited.
Ornalist may engage suppliers, decorators, shipping companies, and payment processors. Their normal specifications and tolerances may apply. Ornalist remains responsible for obligations imposed on it as the seller.
Texas law governs unless mandatory consumer protections require otherwise. Customers are encouraged to first contact info@ornalist.com to seek resolution. Where lawful, disputes may be brought in competent Texas courts, subject to applicable jurisdiction and venue protections. Regulatory complaints and statutory remedies remain available.
Personal data is handled for ordering, production, payment, shipment, and support in accordance with applicable law and the separate Ornalist Privacy Policy.
Nothing in these Terms prevents truthful customer reviews or lawful consumer feedback. Use of reviews is subject to applicable laws and permissions.
Ornalist is not responsible for delays beyond reasonable control, such as disasters, severe weather, transportation disruptions, government action, or major supply failures, except for obligations that law does not permit us to exclude, including applicable shipping and refund duties.
Terms may be updated online. The version accepted for an order governs it unless otherwise agreed or required by law. Changes do not retroactively take away accrued rights.
These Terms, applicable product descriptions, approved quotes, written specifications, and incorporated policies govern each order. More specific accepted written terms control conflicts. Invalid clauses are severable. Non-enforcement once does not waive later enforcement.
Ornalist - www.ornalist.com - info@ornalist.com - Houston, Texas, United States. Formal legal notices should use the registered legal entity name and designated mailing address in Ornalist official contact information.
By ordering, the customer confirms they checked their order and artwork, have reproduction rights, understand inherent embroidery and printing variations, and accept the final-sale policy subject to applicable law.