Your Brand, Crafted Into Every Detail
Ornalist creates premium custom apparel through professional embroidery, DTF and heat transfer printing. We help businesses turn everyday garments into a polished and consistent brand experience.
ABOUT ORNALIST
From a single embroidered logo to complete uniform programs, Ornalist combines careful production, dependable service and brand focused guidance. We create apparel that looks refined, feels comfortable and performs in real working environments.
QUALITY IN EVERY STITCH
Good customization begins before production. We consider fabric, logo detail, placement, color and garment use so every finished piece looks intentional.
WHO WE SERVE
Flexible solutions for customer facing teams, skilled professionals, growing organizations and memorable events.
COMMON QUESTIONS
These answers cover the most common starting points. Contact Ornalist for guidance specific to your project.
Ornalist offers custom embroidery, DTF printing and heat transfer printing for corporate apparel, uniforms, workwear and promotional clothing.
Yes. The best method depends on the garment, artwork, quantity, finish and intended use. Our team can recommend the right option.
Yes. We support bulk orders and repeat programs for businesses that need consistent branded apparel over time.
Vector artwork is ideal, but you can send the best file available. We will review it and advise what preparation is needed.
Yes. You can choose suitable products from our range and add your branding as part of the same project.
Share your garment choice, quantities, artwork, customization method and required date. We will provide the next steps.
START YOUR PROJECT
Tell us what you need and Ornalist will help you build a practical, polished customization solution for your business.
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Effective October 13, 2026. By placing an order, the customer agrees to these Terms and Ornalist return, refund, and production policies, subject to mandatory applicable law.
Ornalist manufactures and decorates made-to-order apparel and promotional goods. All customized orders are final. No returns, exchanges, cancellations, or refunds for changes of mind or customer errors, except verified Ornalist defects, production or fulfillment mistakes, or as required by law.
Customers must verify products, sizes, colors, quantities, names, spelling, artwork, decoration type and location, shipping addresses, and all specifications. Ornalist may rely on information submitted or approved by the customer. Changes require our acceptance and may incur charges.
Customers represent that they own or have permission to reproduce all supplied logos, graphics, photographs, trademarks, and designs. They authorize Ornalist to use and adapt them for production and accept responsibility for third-party rights claims arising from customer-supplied materials. To the extent lawful, they will indemnify Ornalist for resulting claims and reasonable legal costs, except to the extent caused by Ornalist wrongdoing. Ornalist may reject infringing or unlawful requests.
Embroidery is thread-based and cannot match digital artwork exactly. Digitization may change or simplify colors, tones, gradients, transitions, shadows, tiny text, fine details, resolution, sharpness, dimensions, stitch density, placement, and texture. Normal technical variations are not defects. Exact replication is not guaranteed. Actual errors and mandatory legal remedies remain covered.
Printed colors, vibrancy, opacity, texture, detail, and placement can vary from on-screen mockups because of ink, transfer, fabric, equipment, and display differences. Exact color matching is not guaranteed without prior written agreement. Normal tolerances are not defects.
Digital previews are approximate, not exact representations of finished items. Customers must inspect names, designs, spelling, placement, and specifications. Once approved, production may proceed. Later changes may be impossible or cost extra. Ornalist remains responsible for errors materially departing from approved specifications.
Sizes, fit, dyes, textures, shrinkage, and fabric properties vary by brand, batch, and supplier. Manufacturer charts are guides. Customers select their own sizes. Normal garment tolerances and damage from improper care are not manufacturing defects. Applicable rights for defective goods remain.
An automated order confirmation does not necessarily mean acceptance. Ornalist may verify payment, rights, inventory, specifications, feasibility, and capacity. Orders may be refused or canceled for fraud, infringement, obvious pricing errors, shortages, or infeasibility. Payments for undelivered canceled items will be refunded as required by law.
Contact Ornalist immediately about changes. Once artwork preparation, sourcing, or manufacturing begins, cancellation may not be available. Authorized preproduction cancellation may be subject to disclosed and lawful incurred expenses. Statutory shipping-delay and cancellation rights remain.
Prices are in USD unless stated otherwise. Customization, digitization, rush work, freight, and special handling may cost extra when disclosed and accepted. Taxes and shipping charges are shown at checkout or in the accepted quote. Obvious pricing errors may be corrected before acceptance; customers may reject a revised price and receive a refund for an unaccepted paid order.
Production and delivery dates are estimates unless expressly guaranteed in writing. Carriers, supply shortages, weather, and incorrect addresses may cause delays. Ornalist will comply with applicable shipment-delay notice, consent, cancellation, and refund rules. Customers must provide deliverable addresses; extra costs from their errors may apply where lawful.
No returns or refunds for customer-selected size or color, spelling, approved art, normal embroidery or DTF variations, ordinary production tolerances, change of mind, or improper care. Report defects or wrong items to info@ornalist.com preferably within 7 days of delivery with order number, details, and photos. This request does not waive statutory rights. Verified Ornalist errors will be addressed by an appropriate repair, replacement, or refund as legally required, including reasonable return postage if necessary. Approved refunds are generally initiated in 3-5 business days.
Decoration of customer-supplied garments carries risk of marking, heat damage, stretching, shrinkage, or incompatibility. Customers must disclose material limitations. Ornalist may decline unsuitable items and is not responsible for loss attributable solely to inherent material defects where reasonable care was taken. Liability for our negligence is not excluded.
Organizations ordering in bulk must verify consolidated quantities, names, sizes, artwork, and delivery requirements. Special color matching, placement, samples, packaging, or fixed deadlines apply only when accepted in writing. The person ordering warrants authority to bind the purchasing organization.
Stock may change. Ornalist will obtain customer approval for material brand, style, size, color, quality, or price substitutions. If acceptable substitution is unavailable, affected products will be canceled and refunded as required.
Ornalist-created machine stitch files, digitization, and production settings remain Ornalist production materials unless separate written terms provide otherwise. Buying finished goods does not transfer those files. Customers retain rights to their original supplied artwork.
Photographs, renderings, descriptions, and colors are prepared with reasonable care but may differ from physical goods. Ornalist may fix typographical mistakes and listing errors. This clause does not permit misleading descriptions or override agreed specifications.
Customers must provide working contact details and review approval requests, fulfillment updates, and other transactional notices. Late responses may delay production, subject to law. Agreeing to these Terms does not itself authorize marketing messages where separate consent is required.
Ornalist may refuse suspicious payments, impersonation, illegal content, unauthorized logos, counterfeit branding, and abusive orders; reasonable verification may be requested. Any refunds will follow applicable law.
Follow product care instructions. Excessive heat, bleach, chemicals, abrasive washing, and improper ironing may damage decoration. Normal wear or damage due to misuse or improper care is not a production defect.
Ornalist does not promise identical duplication of digital images or screen colors. Warranties are excluded or limited only to the extent legally permitted. Nothing removes non-waivable consumer warranties or remedies.
To the extent lawful, Ornalist is not liable for indirect or consequential losses, including lost profits or missed events. Contract liability for an affected order is generally limited to sums paid for affected goods or services where enforceable. These limits do not apply to fraud, intentional misconduct, or liability that cannot legally be limited.
Ornalist may engage suppliers, decorators, shipping companies, and payment processors. Their normal specifications and tolerances may apply. Ornalist remains responsible for obligations imposed on it as the seller.
Texas law governs unless mandatory consumer protections require otherwise. Customers are encouraged to first contact info@ornalist.com to seek resolution. Where lawful, disputes may be brought in competent Texas courts, subject to applicable jurisdiction and venue protections. Regulatory complaints and statutory remedies remain available.
Personal data is handled for ordering, production, payment, shipment, and support in accordance with applicable law and the separate Ornalist Privacy Policy.
Nothing in these Terms prevents truthful customer reviews or lawful consumer feedback. Use of reviews is subject to applicable laws and permissions.
Ornalist is not responsible for delays beyond reasonable control, such as disasters, severe weather, transportation disruptions, government action, or major supply failures, except for obligations that law does not permit us to exclude, including applicable shipping and refund duties.
Terms may be updated online. The version accepted for an order governs it unless otherwise agreed or required by law. Changes do not retroactively take away accrued rights.
These Terms, applicable product descriptions, approved quotes, written specifications, and incorporated policies govern each order. More specific accepted written terms control conflicts. Invalid clauses are severable. Non-enforcement once does not waive later enforcement.
Ornalist - www.ornalist.com - info@ornalist.com - Houston, Texas, United States. Formal legal notices should use the registered legal entity name and designated mailing address in Ornalist official contact information.
By ordering, the customer confirms they checked their order and artwork, have reproduction rights, understand inherent embroidery and printing variations, and accept the final-sale policy subject to applicable law.