Terms of service

Last Updated: August 2026

Welcome to Ornalist. These Terms and Conditions govern your access to and use of the Ornalist website, products, customization services, and related services. By visiting our website, requesting a quote, placing an order, or using our services, you agree to these Terms and Conditions.

Ornalist provides custom apparel solutions including embroidery, printing, branded clothing, uniforms, promotional apparel, and business apparel programs for companies, teams, organizations, schools, and events. (Ornalist)

Please read these terms carefully before placing an order.

1. About Ornalist

Ornalist specializes in creating professionally customized apparel designed to help businesses and organizations build a consistent and professional brand identity.

Our services may include:

• Custom embroidery
• DTF printing
• Heat transfer printing
• Corporate uniforms
• Workwear customization
• Promotional apparel
• Bulk apparel orders
• Custom branding solutions

We work with customers to transform their ideas, logos, and artwork into professionally finished apparel products.

2. Acceptance of Terms

By accessing our website or purchasing from Ornalist, you confirm that:

• You are legally permitted to enter into an agreement with us
• All information provided during ordering is accurate
• You have reviewed and accepted these Terms and Conditions
• You understand that customized products are produced specifically for your order requirements

If you do not agree with these terms, please do not use our services.

3. Custom Orders

Because Ornalist specializes in customized apparel, many products are made specifically according to customer requirements.

Before production begins:

• Customers may be required to approve artwork, placement, colors, sizing, and customization details
• Customers are responsible for reviewing all submitted information carefully
• Production will begin after final approval is received

Once production has started, changes or cancellations may not be possible.

4. Artwork and Branding Rights

Customers must have the legal right to use any:

• Logos
• Brand names
• Artwork
• Designs
• Images
• Trademarks

submitted to Ornalist for customization.

By submitting artwork, you confirm that you have permission to use the materials provided.

Ornalist is not responsible for copyright, trademark, or intellectual property disputes resulting from customer supplied designs.

5. Design Approval

Ornalist may provide artwork previews or digital proofs before production.

Customers are responsible for checking:

• Logo accuracy
• Text spelling
• Colors
• Placement
• Product selection
• Quantity details

Approval confirms acceptance of the final design.

Once approved, Ornalist is not responsible for errors that were visible during the approval process.

6. Product Colors and Appearance

We make every effort to display product colors accurately.

However:

• Screen settings may affect color appearance
• Fabric textures may vary slightly
• Embroidery and printing results may have minor variations due to material differences

Small variations are considered normal in customized apparel production.

7. Pricing and Payments

All prices are subject to change without notice.

Orders may require:

• Full payment before production
• A deposit before production begins
• Additional charges for artwork preparation, special requests, rush services, or modifications

Production will begin only after payment requirements are completed.

8. Bulk Orders and Business Programs

Ornalist provides solutions for businesses, teams, organizations, and large quantity orders.

Bulk pricing, production timelines, and order requirements may vary depending on:

• Quantity
• Product selection
• Customization method
• Production complexity
• Delivery requirements

Customers requesting large orders should contact Ornalist for a customized quote.

9. Production Time

Production timelines depend on:

• Order quantity
• Product availability
• Customization requirements
• Artwork approval timing
• Shipping destination

Estimated timelines are provided as guidance and may change due to circumstances outside our control.

10. Shipping and Delivery

Ornalist works to provide reliable delivery services.

Customers are responsible for providing accurate:

• Shipping address
• Contact information
• Delivery instructions

Delays caused by incorrect information, carrier issues, weather conditions, or circumstances beyond Ornalist’s control are not the responsibility of Ornalist.

11. Returns and Exchanges

Because customized products are created specifically for each customer, personalized items generally cannot be returned or exchanged unless:

• The product arrives damaged
• There is a confirmed manufacturing defect
• The order differs from the approved design or specifications

Customers should contact Ornalist within a reasonable timeframe after receiving their order if there is an issue.

12. Quality Concerns

Ornalist carefully reviews completed orders before shipment.

If you believe there is a quality issue:

Please provide:

• Order number
• Photos of the issue
• Description of the concern

Our team will review the situation and determine the appropriate resolution.

13. Website Use

You agree not to:

• Misuse the website
• Attempt unauthorized access
• Copy website content without permission
• Use the website for unlawful purposes

All website content, branding, images, graphics, and materials belong to Ornalist unless otherwise stated.

14. Privacy

Your privacy is important to us.

Information collected through our website may be used for:

• Processing orders
• Providing customer support
• Communicating about products and services
• Improving our customer experience

Please review our Privacy Policy for additional information.

15. Limitation of Liability

Ornalist is not responsible for:

• Delays caused by third party shipping providers
• Customer errors in submitted artwork or information
• Normal variations in customized apparel production
• Losses resulting from improper product care

Our responsibility is limited to the value of the products and services purchased.

16. Product Care

Customers are responsible for following recommended garment care instructions.

Proper care helps maintain:

• Embroidery quality
• Printing durability
• Fabric appearance
• Product lifespan

Damage caused by improper washing, drying, or garment care is not covered.

17. Changes to These Terms

Ornalist reserves the right to update these Terms and Conditions at any time.

Updated versions will be posted on this page with the latest revision date.

18. Contact Information

For questions regarding these Terms and Conditions, orders, or customization services:

Ornalist

03 Southwest Freeway, Unit #150
Stafford, TX 77477
United States

Email: info@ornalist.com

(Ornalist)

© 2026 Ornalist. All Rights Reserved.